Coronet Company Policies
PAYMENT OPTIONS: In the shopping cart...Use Master Card, Visa, Discover, American Express. Debit Card: Debit cards with Visa/Master Card Logo's are acceptable. Don't like shopping carts? Telephone your order in toll free, speak to a live person. Paypal:PayPal orders are done outside the shopping cart. Contact us via telephone to place your PayPal order. Check or Money Order:You must telephone your order in before mailing payment. Please, do not mail payment without first placing your order via telephone.
ORDERING OPTIONS:
You can place your order using the secure shopping cart. If you prefer, you may place your order by phone. See our
contact
page for our phone numbers. Orders canceled after processing will incur a $10.00 cancellation fee.
ORDER CONFIRMATION:
If youdo not receive an order confirmation email, it is because you entered anincorrect
email address on your order form. Or, yourspam blocker, or email settings have blocked our email. Please allow
customerservice@www.coronetgiftsolutions.com
and
sales@coronetgiftsolutions.com
access to your emailinbox. Not doing so could delay the processing of your order. Also, please be certain that you have entered your correct email address on your order form. Not doing so could delay your shipment.
You will never receive what is considered "unwanted email" from Coronet.
PRIVACY: Simple. We are in the customer service business, not the information sharing business.
The sharing or sale of customer information is something we just do not do. Period.
SECURITY:
Coronet utilizes the latest SSL (Secure Socket Layer) technology to safe guard your personal information. SSL encrypts your credit card information at the time you enter it on the order form in the secure shopping cart.
We only keep record of your contact information and products ordered.
ORDER PICK UP:
Designers and decorators only.
if you wish to pick up your order. Place your order in advance (phone, email, or shopping cart) and we will have your merchandise ready and waiting for you.
RETURNS: We believe you, the consumer, should know and understand exactly what you are buying. Accurate information and descriptions are provided for all the products we sell. If you require more information, please contact us. Web images do not always accurately depict the finer characteristics of our products, or, clarity of color and patterns. In fact, they rarely ever do. When you receive your order, we are confident that you will be pleasantly surprised. However, should you be disappointed
in any way, no problem. Simply
contact us
by telephone
within 10 days of receiving your order and we will make arrangements for a fast, no excuses, painless exchange or refund. Effusion fragrance oils "on sale" are treated as final sale merchandise and non returnable. All returns are subject to a restocking fee. We do not refund the cost of shipping, or the
return shipping cost.
Returns
must be authorized thru telephone contact, first. Unauthorized returns will be refused and "return to sender". If an error on our part is cause for an exchange or return, we pay all shipping costs. We are not responsible for ordered merchandise after it leaves our care and custody and is transferred to USPS for shipping and delivery. At the time ordered merchandise is transferred to the care and custody of USPS, the merchandise then becomes the responsibility of USPS and the customer. At your request, insurance is available from USPS for loss or damage to your merchandise while in transit. Contact us if you wish to have your shipment insured for loss or damage. The cost of insurance ($2.00) will be added to your order.
We take great care to inspect and responsibly package your order to ensure that it arrives to you free of damage. Over the years, having shipped thousands of orders across the US, Canada, and over seas, our record stands at 100% damage free shipping.
Carole, Gerry, Sonia, Ralphie D
..
The staff at Coronet
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