Coronet Company Policies
PAYMENT OPTIONS: In the shopping cart...Use Master
Card, Visa, Discover, American Express. Debit Card:
Debit cards with Visa/Master Card Logo's are acceptable. Don't like
shopping carts? Telephone your order in toll free, speak to a
live person. Paypal: PayPal orders are done outside the
shopping cart. Contact us via telephone to place your PayPal
order. Check or Money Order: You must telephone your
order in before mailing payment. Please, do not mail payment
without first placing your order via telephone.
ORDERING OPTIONS: You can
place your order using the secure shopping cart. If you prefer, you
may place your order by phone. See our contact
page for our phone numbers. Orders canceled after
processing will incur a $10.00 cancellation fee.
ORDER
CONFIRMATION: If you
do not receive an order
confirmation email, it is because you
entered an incorrect email address on your
order form. Or, your spam blocker, or email settings have
blocked our email. Please allow customerservice@www.coronetgiftsolutions.com and sales@coronetgiftsolutions.com access to
your email inbox. Not doing so could delay the processing of
your order. Also, please be certain that you have
entered your correct email address on your order
form. Not doing so could delay your
shipment.
You will never receive what is
considered "unwanted email" from Coronet.
PRIVACY: Simple. We are in the customer
service business, not the information sharing business.
The
sharing or sale of customer information is something we just do
not do. Period.
SECURITY: Coronet utilizes the latest SSL
(Secure Socket Layer) technology to safe guard your personal
information. SSL encrypts your credit card information at the time
you enter it on the order form in the secure shopping
cart. We only keep record of your contact
information and products ordered.
ORDER PICK UP: Designers and
decorators. if you wish to pick up your order. Place
your order in advance (phone, email, or shopping cart) and we will
have your merchandise ready and waiting for you.
RETURNS: We believe you, the consumer,
should know and understand exactly what you are buying.
Accurate information and descriptions are provided for all the
products we sell. If you require more information, please contact
us. Web images do not always accurately depict the finer
characteristics of our products, or, clarity of color and
patterns. In fact, they rarely ever do. When you receive
your order, we are confident that you will be
pleasantly surprised. However, should you be disappointed in
any way, no problem. Simply contact us by
telephone within 10 days of receiving your order
and we will make arrangements for a fast, no excuses, painless
exchange or refund. Effusion fragrance oils "on sale" are
treated as final sale merchandise and non returnable. We do not
refund the cost of shipping. Returns must be authorized thru
telephone contact, first. Unauthorized returns will be refused and
"return to sender". If an error on our part is cause for an
exchange or return, we pay all shipping costs. We are not
responsible for ordered merchandise after it leaves our care and
custody and is transferred to USPS for shipping and
delivery. At the time ordered merchandise is transferred
to the care and custody of USPS, the merchandise
then becomes the responsibility of USPS and the customer. At
your request, insurance is available from USPS for loss or
damage to your merchandise while in transit. Contact us if you wish
to have your shipment insured for loss or damage.
We
take great care to inspect and responsibly package your order to
ensure that it arrives to you free of damage. Over the years, having
shipped thousands of orders across the US, Canada, and over seas,
our record stands at 100% damage free shipping.
Carole,
Gerry, Sonia, Ralphie D..The staff
at Coronet
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